CENTER FOR INFORMATION COMMUNICATION TECHNOLOGY

cict 1

Information and Communications Technologies aims to harness information and communication technologies (ICTs) to achieve education needs within and outside Mukuba University.

VISION

Transformative Agent in Teaching, Learning and Research processes.

MISSION

To lead the University’s ICT policy directions, implement ICT Service Management and best practices in order to facilitate efficiency, effectiveness and innovation in the University’s business processes through provision and support of required information technology services and infrastructure.

ICT POLICY

The general policies provide guidelines on acceptable use, responsible use of ICT services and handling of information accessible or provided through platforms provided by Mukuba University.

MUKUBA ICT POLICY

Striving to provide the best support services

We are commited to continous improvement by supporting all of our staff and students to innovate. We will provide you with the training that you need in the use of software and hardware provided by the institution. We have the tools to give you the hands on experience and feel.

The best campus facilities

In addition to our online classroom, we also offer an option to take part in a live classroom. It takes place in our vast campus located in Itimpi, Kitwe. Here you’ll be able to use the most up-to-date facilities and computer equipment.

DEPARTMENTS

Networks & Communications Department

The mandate of the Networks and Communication Department is to establish, install, manage and maintain the University’s Network and Communications infrastructure to ensure all University stakeholders have secure and reliable access to Internet, Extranet and Intranet services.

Functions of the Network & department include the following:

Design Network topology for the University
Determine, install, configure and manage passive and active network equipment and infrastructure
Allocate and optimize Internet resources
Plan and undertake maintenance of data and communications network infrastructure and security solutions
Implement and manage appropriate security layers for network defense.
Establishment and maintenance of data center infrastructure technologies;

Applications & Business Systems Department

The mandate of the Applications & Business Systems Department is to execute projects for delivery of new or enhanced ICT based solutions required to support short-term, medium-term to long-term objectives of the University.

The department is also mandated to maintain and support the Information Technology based solutions of the University.

Functions of the Applications & Business Systems department include the following:

To undertake detailed analysis of business area requirements for planned ICT based solutions
To identify solutions to best address the requirements for planned ICT based solutions
To plan and install platforms necessary to host business applications
To acquire, develop, enhance and integrate ICT based solutions and assess performance of installed applications
To implement and manage disaster recovery measures for data and applications to ensure business continuity
To manage ICT security infrastructures to protect the University’s data centre environment and information
To maintain and support the ICT based solutions

End-User Support Department

The mandate of the End-User Support Department is to attend to user concerns and challenges in the use of installed applications or ICT infrastructure. The department is the first point of call that records faults or suggestions or requests for support on ICT based solutions.

Functions of the End-User Support department include the following:

To provide training of end users on implemented ICT based solutions, desktop/end-user device automation software solutions, and, collaboration and mobile software
To operate the end-user support service desk, that records incidents and requests.
To Asses levels of use of deployed applications and address shortcomings
To Asses reported faults and either resolve or escalate to relevant CICT staff for resolution
To Install required software and Anti-virus kits on end user devices

Undertake first level repair and upgrades of desktops, laptops and ICT accessories.

CICT STAFF

Mr. Bonny Khunga

Position: Manager

Mr. Joshua Kamwi

Position: Systems Administrator

Mr. Joshua Tembo

Position: Network Administrator

Miss. Martha Nyirongo

Position: End User Support

Mr. Francis Chisenga

Position: End User Support

CAREER OPPORTUNITIES

No Vacancies currently available.

Strategy and Planning

We bring the right people together to challenge established thinking and drive transform in 2020